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suryajitu Privacy Policy: What We Collect and Why

Our Privacy Policy sets out exactly what personal data suryajitu collects when you open an account, verify your phone number and complete transactions via DANA, OVO, GoPay or…

Account data protectedDANA & QRIS transaction recordsPhone verification securityData retention explainedContact path for data requests

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What This Privacy Policy Covers

suryajitu Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This Privacy Policy applies to every interaction you have with suryajitu — from the moment you register and verify your phone number through to deposits made via DANA, OVO, GoPay, QRIS, virtual account or bank transfer using BCA, BRI, Mandiri or BNI rails. We collect the

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minimum data needed to process your account, confirm wallet identity and deliver account support. Your data is never sold to third parties. Access to certain features depends on local law, and our data practices reflect those regional boundaries. We store transaction logs for the period required
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by applicable financial regulations, after which records are deleted from active systems. You have the right to request a copy of your data or ask us to correct inaccurate details at any time through our support channel.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

DATA REQUEST CHANNELS

How to Reach Us About Your Privacy

If you want to review, correct or delete personal data held in your suryajitu account, our support team handles privacy requests directly — separate from general account or payment queries. Reach us through any of the channels below; our team operates around the clock so that you from Denpasar or anywhere else in Indonesia can raise a data concern without waiting for business hours. Privacy requests are acknowledged within 24 hours and resolved within seven working days.

Team online

Live Chat

Open the chat widget inside your account dashboard. Select 'Privacy & Data' from the topic menu and describe your request — an agent will pick it up within minutes.

Email Support

Send your data request to our privacy mailbox. Include your registered phone number and the specific data you want to access, correct or remove, and we will confirm receipt within 24 hours.

Help Centre

Our Help Centre has a dedicated Privacy section with step-by-step instructions for submitting a Subject Access Request, updating contact details or closing your account and purging data.

HOW WE HANDLE DATA

Six Practices That Shape Our Privacy Approach

Data handling at suryajitu is built around six concrete practices — from the cookies we set on your first visit to the account-closure process that removes your personal information from active databases.

Cookie Consent

We set session cookies for login continuity and analytics cookies only after you accept. You can withdraw consent at any time through the cookie settings panel in your account.

Account Security

Phone verification is required before any account is activated. Two-factor prompts are triggered on new device logins to prevent unauthorised access to your profile and wallet history.

Data Retention

Active account data is kept while your account is open. After you close your account, personal data is removed from live systems within 30 days; anonymised transaction logs are retained as required by financial regulations.

Third-Party Sharing

We share data only with payment processors — DANA, OVO, GoPay, QRIS and bank-transfer partners — to settle transactions. No marketing, advertising or data-broker sharing takes place.

Data Access Requests

You can request a full export of your personal data at any time. We provide a structured file within seven working days via the email address on your registered account.

Policy Updates

When this Privacy Policy changes, we post a notice on the account dashboard at least 14 days before the change takes effect, giving you time to review before the new terms apply.

Frequently Asked Questions About Our Privacy Policy

The questions below are the ones we hear most often from people reviewing the suryajitu Privacy Policy before opening an account or making a first deposit. If your question is not listed, our live chat handles privacy queries around the clock.

We collect your phone number, email address and the device identifier used during registration. Payment data — wallet IDs for DANA, OVO, GoPay or QRIS — is added when you make your first deposit or withdrawal.

Only with payment processors needed to settle your transactions. We do not sell, rent or share your personal data with advertisers, data brokers or any other third party outside the payment settlement chain.

Transaction logs are retained for the period required by applicable financial regulations. After your account is closed, personal identifiers are removed within 30 days and only anonymised records remain.

Submit a Subject Access Request through live chat or our privacy email. Include your registered phone number; we will deliver a structured data export within seven working days to your registered email address.

Our Privacy Policy applies to all accounts where local law permits. Access to certain features depends on local law, and data handling obligations in your region may add requirements beyond the baseline policy described here.

Yes. Contact support via live chat or email and request account closure with full data deletion. Active personal data is removed from live systems within 30 days of a confirmed deletion request.

We post a notice on your account dashboard at least 14 days before any change takes effect. No silent updates — you always have a window to review the new terms before they apply to your account.

suryajitu Privacy Policy: What We Collect and Why

How to Reach Us About Your Privacy

Live Chat

Email Support

Help Centre

Six Practices That Shape Our Privacy Approach

Cookie Consent

Account Security

Data Retention

Third-Party Sharing

Data Access Requests

Policy Updates

Frequently Asked Questions About Our Privacy Policy

01 What personal data does suryajitu collect when I open an account?

02 Does suryajitu share my data with third parties?

03 How long does suryajitu keep my transaction records?

04 How do I request a copy of the data suryajitu holds about me?

05 Does suryajitu Privacy Policy apply equally where local law permits?

06 Can I ask suryajitu to delete my personal data?

07 How will I know if the suryajitu Privacy Policy changes?

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